Frequently Asked Questions

What is the Shipping Time for Orders?

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You'll receive another notification once your order has shipped.

Delivery Time: Shipping time varies based on location. Orders typically arrive within 1-3 weeks from the shipping date. Please be aware that delivery times may be affected by factors beyond our control, such as customs delays or postal service disruptions.

How Can I Track My Order?

When your order has shipped, you will receive an email notification from us containing a tracking number. You can use this number to check the status of your order. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 3 weeks of receiving your shipping confirmation email, please contact us at support@khari.store with your name and order number, and we will look into it for you.

What Is Your Return and Refund Policy?

Return and Refund Policy:

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs. If your order arrives damaged, please email us at support@khari.store with your order number and a photo of the item's condition. We handle these cases individually to ensure a satisfactory solution. For more information, please visit our Return and Refund Policy page, which you can find in the menu section.

Do You Ship to P.O. Boxes?

Shipping to P.O. Boxes:

Some carriers have limitations around shipping to P.O. Boxes. To avoid delays in receiving your order, please provide a physical address whenever possible. If you have any concerns or special requests regarding shipping, feel free to contact us at support@khari.store.